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October 14, 2011

Settlement


In these times that can try one's soul,
so pleasing to report that there are still honest
people in the world as well as on the internet.

October 12, 2011, discovered to my fury that
someone had used one of my illustrations on
a CD cover for sale on a website from India.
Initially, though figuring this a losing proposition 
on top of the theft, I sent a scathing email message 
to the site. Documented the theft with the original 
and stolen (and slightly Photoshopped) images. 

ⓒCarolyn Croll 2011

Expecting no response, imagine my surprise upon
receiving not only a reply, but an apology 
and immediate offer to pay for the art usage, 
remove the CD covers in question and investigate 
the art agency involved.

And only 2 days later, agreement reached.

Payment by PayPal and they have dropped the errant
agency responsible for the entire issue.
http://www.superaudio.in/


In today's world this is such a heartwarming 
and encouraging experience. A conscientious 
online merchant in a faraway jurisdiction.
The Internet providing the means of instant 
communication and solution. 


Remembering when just ordering a book from 
London or Amsterdam required an international 
banker and the better part of a year between
ordering and receiving.


4 comments:

  1. That is such an encouraging story and very happy you were satisfied with a settlement and hopefully credit for the illustration (which is lovely). There are professionals out there weeding out the unethical, yea!!

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  2. I hope they hire you to do some new work for them!

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  3. Thanks for your good wishes, all.
    This has been a very interesting experience
    on several levels. Firstly, that I had no expectation of
    a response, let alone an apology and any compensation. Teaching me not to assume anything.
    It also, once again, taught me that speaking up and asking for your rights is much better than accepting injustice. Also, hoping it doesn't happen again. ;~)

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